Last updated: May 2026.
In accordance with applicable consumer protection regulations, the consumer has the right to submit a written complaint about a product, service or conduct of OPG Naša Farma.
1. OPG details
- Name: OPG Naša Farma
- Holder: Matea Alujević
- OIB: 42899953742
- Address: Raduč 37F, 53244 Lovinac, Croatia
- E-mail: opgnasafarma@gmail.com
- Phone: +385 91 281 0995
- Website: opgnasafarma.com
2. Ways to submit a written complaint
A written consumer complaint may be submitted:
- in person at the OPG business premises,
- by post to: Raduč 37F, 53244 Lovinac, Croatia,
- by e-mail to: opgnasafarma@gmail.com.
3. What the complaint should contain
To process the complaint properly, please include:
- consumer’s full name,
- contact details for a response,
- description of the complaint,
- details of the product, service, visit date or arrangement the complaint relates to, if applicable,
- date of submitting the complaint.
4. Response deadline
OPG Naša Farma will confirm receipt of the written complaint and respond to the consumer within the legal deadline.
5. Personal data processing
Data provided through a complaint is used exclusively for receiving, processing and responding to the complaint. More information about personal data processing is available on the page Privacy Policy.